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|On-line payment security|
If you have any queries about the web site or products, please email us at: firstname.lastname@example.org or click here to use the contact form.
Delivery costs vary by weight and this is intended as a guide to those charges.
See delivery page for more informations and cost / weight guide.
We use the Royal Mail postage service. Depending upon your location, we will either use International Airsure or Internationally signed for. The postage method available to your country will be shown in postage options when you proceed to checkout.
There are weight and dimension restrictions on International post sent through the Royal Mail service.
|If for any reason you are unhappy with your purchase, return it to us within 14 days of receipt in new condition*, with the original packaging, labelling and returns form for a full refund (of the goods cost).
If you need a replacement product, simply order this on-line as a new purchase.
Cancellation of Order
The above returns period includes a 7 working day cancellation period from the day after delivery to you. You are able to cancel orders by emailing email@example.com. If you cancel your order after shipping has taken place, you are responsible for the return, cost of returning and taking reasonable care of the goods whilst in your possession. Please see information about returning goods - below.
Please return goods to us within 14 days of receiving them. We would advise that you send the goods with the appropriate amount of compensation added (i.e. to cover the cost of the goods), as the Alpine Room cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer. The refund will be processed only once we have received the goods.
Returns should be marked for the attention of:
Mail Order Department,
The Alpine Room,
71 / 73 Main Road,
You will need to fill in a returns form (supplied in your original package) to enable us to refund your money.
To ensure the item is adequately protected during transit, you may need to use paper or bubble-wrap to protect the item and packaging.
* Condition of goods
Any item returned must be in new and re-sellable condition (clean and not worn or used, without odour) with the original packaging and with labels intact. If the goods returned are not in a re-sellable condition we will not be able to refund your money and you will need to pay for carriage for the goods to be returned to you.
|Faulty goods, to return please contact us first by emailing firstname.lastname@example.org. Please note that the final decision as to whether the goods are faulty rests with the manufacturer. If the goods are accepted as faulty then you will be offered a refund or the goods can be repaired or replaced and we will refund your postage within the UK to a reasonable amount. In cases where we need to return the product to the manufacturer to establish whether faulty, this can sometimes take some time whilst we wait for their response.|
|Your privacy - what we ask and why we need to know|
|We will never pass on your details to any other parties.
When you make an order, we need to know your name, e-mail address and delivery / billing address and your phone number. This information allows us to process and fulfil your order.
We also ask for your date of birth to enable us to comply with the law on selling age related products. Our products include some dvd's with age restrictions and on our watersports on-line shop we sell sailing knives.
|This website does not use any 3rd party or marketing cookies. This means that cookies will never be used to pass on information about your visit to this website to 3rd parties and will never be used for marketing purposes.
Functionality (session) cookies are used to help this website record and display what you have placed in your basket whilse you are browsing the site and therefore allow you to purchase the items in your basket.
If you have created an account with us, a cookie is used to save what is in your basket for a return visit. They are also used to link you as a unique user of the site, with the contents of your shopping basket, i.e. so the website knows which user has put which items in their basket.
These cookies are all used purely for functionality and to allow you to purchase items from our on-line shop. You have the ability to change your website browser settings to reject cookies, however this may affect the functionality of this website.
|On-line payment security|
|We use Sage Pay secure payment processing service to process your payment. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent from Sage Pay are signed using MD5 hashing to prevent tampering.
You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Sage Pay have multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
About Sage Pay
Founded in 2001 (then called Protx), Sage Pay now provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.
Sage Pay are a fully approved payment processor and were one of the first payment gateways to gain approval under the Visa Account Information Security Audit and MasterCard Site Data Protection audit. Sage Pay are audited by an independent company to ensure that we are up to date with the latest encryption and security standards and that they comply with the stringent standards set out by the card schemes. Sage Pay ensure that transaction data is kept secure at all times.
To visit the Sage Pay web site - click here.
|This Website is operated by Yacht Equipment / Alpine Room, VAT registration number: 104 0356 26|