CHRISTMAS DELIVERY - UK
Need your order in time for Christmas?
When purchasing your products you will be given the choice of 2 delivery methods.
Last posting day before Christmas is Wedneday 19th December
(orders by Tuesday evening please).
Although we would certainly expect the parcels sent out on Wednesday 19th December to reach you in time for Christmas, this is not a guaranteed service.
Last posting day before Christmas is Friday 21st December
(orders by Thursday evening please).
This is a 1 working day service and will either be sent by Royal Mail - Special Delivery or Parcel Force Express 24 and both of these services are guaranteed services unless there are extreme adverse weather conditions.
In between Christmas and New Year delivery:
In between Christmas and the New year, orders received over the Christmas period will be sent out on Friday 28th December
(orders by Thursday 27th evening please). Normal deliveries resume at the Post office and with Parcel Force.
Friday 28th December is a normal delivery day and we will be posting out mail order on that day. No post on Tuesday 1st January 2018. Normal service resumes again Wedneday 2nd January.
CHRISTMAS DELIVERY - International
Depending upon your location, we will either use Royal Mail Tracked and signed for or Internationally Tracked. The postage method available to your country will be shown in the postage options when you proceed to checkout.
See last posting day for the following countries:
Eastern Europe (excluding. Poland, Czech Republic and Slovakia) - Friday 7 December (orders by Thursday evening please)
Greece, Turkey, Australia, New Zealand - Monday 10 December (orders by Sunday evening please)
Canada, Czech Republic, Finland, Italy, Poland, Sweden and USA - Friday 14 December (orders by Thursday evening please)
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - Monday 17 December (orders by Sunday evening please)
Belgium, France, Ireland, Luxembourg - Tuesday 18 December (orders by Monday evening please)
For some International deliveries we can send these via International Courier and this would be quicker. However if you would like us to send your parcel in this way we will need to charge a surcharge. If you would like us to quote you for International Courier delivery - please put a comment in the notes area as you make the order and we will contact you.
NORMAL DELIVERY INFORMATION
Click and collect from Danbury store
If you are local to the Danbury shop, you have the option to Click and Collect.
On the click and collect option, we will have your order packed up and ready for collection from the shop after 11am, for orders that have been made before 8am or on a previous day. Please add your preferred collection day in the comments area as you make the order.
The shop location is:
Alpine Room / Yacht Equipment
71 - 73 Main Road
For directions and a map see the Alpine Room Danbury shop website - click here
Delivery costs vary by weight and this is intended as a guide to those charges.
More precise delivery details are available once your selection has been made (taking into account combined individual product weight) and you will be able to view these in the checkout area of the web site.
Delivery times to UK addresses
Please note: Orders placed before 12 noon on a working day are normally sent out that day, orders placed after 12 noon are normally sent out the next working day, which allows us to process the order in the shop.
When purchasing your products you will be given the choice of 2 different delivery methods:
1) Standard delivery typically takes 1 - 5 working days from when the order was placed.
2) Express delivery is for those urgent items. For orders received before 11am, this is a one working day service to most of the UK*.
*Channel Islands, Scottish Highlands & Islands, Northern Ireland, Guernsey, Jersey & Isle of Man may take a day or 2 longer.
|Up to 500g
|Up to 1kg
|1kg - 1.5kg
|1.5kg - 2kg
|2kg - 9.9kg
|10kg and bulky items
|10kg - 15kg
|Up to 500g
|Up to 1kg
|1kg - 2kg
|2kg - 5kg
|5kg - 10kg and bulky items
|10kg - 15kg
International Delivery Postage
We use the Royal Mail postage service. Depending upon your location, we will either use Tracked and signed for or Internationally Tracked. The postage method available to your country will be shown in the postage options when you proceed to checkout.
below is the guidance given by the Royal Mail service and whilst we would expect this to be accurate we cannot guarantee these delivery times.
Tracked and Tracked and signed for services: 3 - 7 working days to Europe and 6-12 worldwide. Russia can take longer depending upon how long it takes for the parcel to progress through the Russian customs services.
Weight and dimensions
There are weight and dimension restrictions on International post sent through the Royal Mail service.
2kg is the maximum weight. No single side must be longer than 60cm, whilst the length plus depth plus width must not exceed 90cm.
If your product falls outside of these dimensions, we will have a look at alternative postage methods and will contact you via email with a quote. You can either accept the postage charge or cancel your order.
Import Duty (World delivery outside EU)
If your location is outside of Europe, or you are a non EU area you may be subject to some import duty. This could be charged once the goods come into your country and will depend upon the type of goods and value. It is very difficult for us to estimate how much this will be as it varies country to country. This is usually payable via your local post-office and can sometimes be paid on the web.